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Starley Shipping & Returns Policy


Estimated arrival dates do not apply to:

  • Deliveries to Alaska, Hawaii, PO boxes and rural areas.
  • Deliveries made to U.S. territories, APO, FPO and international addresses.
  • Items shipped common carrier freight, including bikes.
  • Items that are out-of-stock at the time of ordering.
  • Orders that are placed during the weekend.

Please Note: Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Some items require a signature for delivery.  For shipping-related questions, please contact us directly on 0044 (0)161 929 1929 or send us an email: www.info@starleybikes.com



Every item you purchase at Starley is 100% satisfaction guaranteed. If, for any reason, you are not happy with an item, provided it is not used, please return it at any time for an exchange or refund. We will credit your original payment method, excluding shipping costs. If we made an error on your order or an item is found defective, please call us on 0044 (0)161 929 1929 or email: www.info@starleybikes.com

Returns and Exchanges

Please return all items to the following address:  Starley Bikes, Garden Place , Victoria Street, Altrincham, Cheshire, WA14 1ET

Before returning your merchandise you must obtain a Return Authorisation Number. Any merchandise sent without an RA number will be returned to the sender.

Return Processing: Please allow 2-3 weeks for your return to be processed.

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